Returns

Private customers can return products within 100 calendar days from the delivery date. For multi-shipment orders, the return period starts from the day the final part is delivered. Deliveries to companies are excluded from our returns policy.

Returns are free only in cases of defective, damaged, or incomplete products, or if the wrong product was delivered. When the return is initiated due to a customer's mistake (e.g., ordering the wrong product or dissatisfaction with the product), the cost of return shipping will be borne by the customer.

To qualify for a full reimbursement:

• The product(s) must be returned in perfect condition and in the original packaging.

• Products damaged during return due to improper packaging may only qualify for a partial refund, at Vicedeal's discretion.

Customer must also provide proof of return, such as a valid shipping receipt or tracking information, to ensure that the return is processed. Failure to provide proof of return may result in the denial of the refund request.

Our return address is: Rm 816, Level 8, Landmark North, 39 Lung Sum Avenue, Sheung Shui NT, Hong Kong SAR

To recognize your return properly and to avoid any postal mistakes we strictly recommend that you contact our Customer Service for your item and obtain a return label before returning as described below. This will help us process your return more efficiently. Please note that we are not responsible for incorrect addresses or failure to recognize your return due to missing information.

To initiate a return, complete the returns form and follow the step-by-step procedure outlined below.

Conditions for Return

• Products must be returned in their original packaging, unused, and undamaged.
• Customers are allowed to open the packaging and inspect the product as they would in a physical store, but any excessive use leading to value loss may result in a reduced refund.
• Some product categories are non-returnable:

  • Products with a short shelf life or limited expiration (products that spoil quickly or have a limited shelf life).
  • Sealed items that cannot be returned for hygiene or health reasons (e.g., dietary supplements, mouthpieces).
  • Products that are irrevocably mixed with other products due to their nature after delivery.
  • Opened or used consumables, hygiene products, and erotic articles may not have been opened (batteries, dietary supplements, mouthpieces, etc.).
  • Sealed audio, video recordings, and computer software where the seal has been broken after delivery.